Last updated: April 2026
At Artiflex Studio, we take pride in the quality of our products. Because many of our items are custom-made to order, our refund policy is designed to be fair to both our customers and our business.
Custom-made products (LED signs, acrylic logos, personalized items) are non-refundable once production has begun, as these items are made specifically for each customer and cannot be resold.
Before production begins, you will receive a digital proof or confirmation. Once you approve the design, the order is considered final.
For non-custom, standard products (NFC business cards, pre-made items), you may request a return within 14 days of delivery, provided the item is:
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will either:
To initiate a return or refund request, please contact us at:
Please include your order number, a description of the issue, and any relevant photos. We will respond within 1-2 business days.
Approved refunds will be processed to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Orders may be cancelled within 24 hours of placement, provided production has not yet begun. For custom orders, please contact us as soon as possible to check if cancellation is still possible.
If you have any questions about our refund policy, please don't hesitate to reach out to our support team. We are committed to ensuring your satisfaction.